Patient Care Administrator

🔒 Confidential Employer

Posted 8 May 2026

LOCATION

Newton Abbot

TYPE

Full-time

LEVEL

Entry-level

SKILLS

Communication Skills IT Skills (Microsoft Office/Outlook) Telephone Manner Time Management Teamwork Interpersonal Skills Problem Solving SystmOne

FULL DESCRIPTION

Patient Care Administrator

[Employer hidden — sign up to reveal] is seeking a Patient Care Administrator to act as the first point of contact for patients, coordinating appointments, prescriptions, referrals, and maintaining accurate records. The role requires excellent communication, IT skills, and the ability to work collaboratively with healthcare professionals. This is a permanent, full-time position based in Newton Abbot, Devon.

Salary: £12.71 an hour
Contract: Permanent
Working Pattern: Full-time
Closing Date: 29 May 2026

Main Duties

Acting as the first point of contact for patients, either in person, on the telephone, or via email.
Coordinating appointments, ordering of prescriptions, referrals, and follow-up.
Maintaining accurate patient records and ensure confidentiality.
Work closely with healthcare professionals to deliver seamless care.

About Us

[Employer hidden — sign up to reveal] is set in the centre of Newton Abbot, in modern premises built approximately 13 years ago. We have a growing list size of approximately 10,000. We are members of Newton West Primary Care Network and work collaboratively within our PCN. The PCN support team has a lead manager working across the member practices, supported by a team of social prescribers, health and wellbeing coaches.

Person Specification

Knowledge and Skills (Essential)

Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure

Qualifications (Essential)

Educated to GCSE level or equivalent
GCSE Mathematics and English (C or above)

Experience (Essential)

Experience of working with the general public
Experience of working with vulnerable people

This post is subject to a Disclosure and Barring Service check.

Employer Details

[Employer hidden — sign up to reveal]
Scott Close
Newton Abbot
Devon
TQ12 1GJ

Employer's website: https://www.albanysurgery.co.uk

Contact

For questions about the job, contact Practice Manager Trudi Morrison at [contact hidden] or [contact hidden].