Care Co-ordinator / Receptionist

Job Summary

[Employer hidden — sign up to reveal] is a friendly, high performing Practice with over 10000 patients. We are recruiting for a Care Co-ordinator / Receptionist to join our busy team working 25 hours per week. Working hours are 5 days a week, Monday to Friday, between 8:00am and 6:00pm and will be based on a rota of covering morning and afternoon shifts. Duties will include reception and administration. Salary and benefits to be discussed at interview.

Main Duties of the Job

• Patient Interaction: Greet and assist patients in accessing appropriate services or healthcare professionals in a courteous and efficient manner. Handle patient enquiries and provide information about services.
• Appointment Management: Book, modify, and cancel patient appointments using electronic systems. Ensure that patients are informed about their appointments and any necessary procedures.
• Administrative Duties: Undertake a variety of administrative tasks, including patient registration, processing information (both electronic and hard copy), and managing patient records. Maintain confidentiality and adhere to data protection regulations.
• Communication: Act as a central point of contact for patients, liaising with clinical staff, external agencies, and other healthcare providers. Ensure effective communication within the multidisciplinary team.
• Reception Duties: Maintain a tidy and organised reception area, manage the flow of patients, and ensure that all necessary forms and information are readily available. Handle telephone enquiries promptly and courteously ensuring high standards of service delivery and patient care.
• Training and Support: Keep up to date with mandatory training modules. Support the practice management team in various tasks as required.

About Us

[Employer hidden — sign up to reveal] is a friendly, high performing Practice with over 9500 patients. There are 6 GP partners, 4 Salaried GP's, Nursing, Administration, Reception and Management Team. We aim to provide professional, accessible, high quality, traditional family oriented, comprehensive healthcare. Our staff should be patient-centred, respectful, and approachable. We aim to build and maintain a staff base that is diverse, well-trained, and competent.

Details

• Date posted: 07 May 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1914-26-0002
• Job locations: 10 Newton Way, Baildon, Shipley, West Yorkshire BD17 5NH

Job Description

A GP receptionist plays a crucial role in patient care, managing front-line services, and ensuring smooth operations within a GP surgery. Please refer to the main duties role section - this outlines the essential functions and expectations for a GP receptionist, highlighting the importance of this role in delivering effective healthcare services. The role involves working in a busy GP surgery, where the receptionist is the first point of contact for patients.

Person Specification

Qualifications

Essential:

• GCSE grade A to C in English and Maths

Desirable:

• Experience in a fast paced environment
• Experience of speaking to patients/service users/customers
• Experience of using IT systems

Experience

Essential:

• Experience of working in a GP Surgery
• Familiarity with medical software system (SystmOne) and general office software is required.

Desirable:

• Numeracy Skills
• Verbal communication skills ability to deal with people in person and on the telephone
• Verbal reasoning skills

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: [Employer hidden — sign up to reveal]

Address: 10 Newton Way, Baildon, Shipley, West Yorkshire BD17 5NH

Employer's website: [Employer hidden — sign up to reveal]

Employer Contact Details

For questions about the job, contact: Practice Manager Collette Ross

Email: [Employer hidden — sign up to reveal]

Phone: [contact hidden]