About the Role

An exciting opportunity has arisen for a motivated and detail-oriented individual, working 35 hours per week to join our dedicated CRM team supporting our internal database system, known as CHIP.

Working within a small but influential team, you will act as the main point of contact for system users across the organisation, delivering high-quality first and second-line user support through a range of channels. You will diagnose issues and provide clear guidance to users, working in close partnership with the CRM team, IT and operational colleagues to investigate and resolve more complex system errors.

You will play an important role in ensuring users are confident and able to use CHIP effectively and compliantly. This will include supporting onboarding and induction for new users, developing accessible learning materials such as user guides, knowledge base articles and video tutorials, and delivering briefings or drop-in sessions to demonstrate system functionality.

The role will also contribute to ongoing system improvement by gathering user feedback, identifying trends in system use, supporting the testing of new developments and helping to embed best practice across services. You will work closely with operational colleagues to encourage consistent, efficient use of the system and to ensure organisational processes are supported by accurate and reliable data.

Requirements

• Good technical understanding of Microsoft Dynamics 365 and/or relational database systems.
• Experience of providing user support or working in a customer-facing environment.
• Demonstrable proficiency in the Microsoft Office core suite, including Word, Excel, PowerPoint and Teams.
• Ability to interpret and analyse complex information, investigate problems, and determine appropriate solutions.
• Excellent communication skills, with the ability to explain technical information clearly.
• Strong organisational skills, with the ability to manage competing priorities and work independently.
• Excellent understanding of data protection and GDPR.
• Exceptional accuracy and attention to detail.

How to Apply

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification. As part of shortlisting, candidates will complete a short online skills assessment. Full details will be shared with shortlisted candidates. For informal enquiries, contact the CRM Manager at [Employer hidden — sign up to reveal].

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] (National Youth Advocacy Service) is an established leading rights-based charity ensuring children, young people, and adults across England and Wales are fully respected, represented, and supported. [Employer hidden — sign up to reveal] is an equal opportunities employer and a Disability Confident Employer. Work with us to help change young lives.

Safeguarding and Compliance

[Employer hidden — sign up to reveal] operates robust safe procedures. Proof of eligibility to work in the UK will be required. We reserve the right to close this vacancy early.