Receptionist

Main duties of the job

• Answering calls into the surgery and dealing with enquiries.
• Managing patient requests/online queries via email and our website.
• Speaking with patients face-to-face at the reception desk,signposting patients to the correct service.
• Booking appointments.
• Amending clinics as required.
• Handling medical information discretely and confidentially.
• Maintaining records.
• Other reception duties as required.

About us

We area small, friendly GP practice, with two surgeries at Heacham and Snettisham, serving approximately 7,500 patients. Our clinical team includes 2 GP partners, 3 salaried GPs and very skilled nursing team including nurse practitioners, specialist nurses and HCAs. We are a training practice for GP registrars.

Person Specification

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Essential

• Previous experience of working in a GP Surgery would be preferred, but training can be given.
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues annual leave/sickness.

Employer details

Employer name: Primary Care Careers

Address: 45 Station Road, Heacham, Kings Lynn, Norfolk, PE31 7EX

Employer's website: https://www.eoeprimarycarecareers.nhs.uk/