Patient Navigator

Job summary

Join Our Team as a Patient Navigator at Brooklands Health Centre! We are flexible in terms of the contract: full-time (40), part-time (less than 40) and 0 (Zero) hours can be considered! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you!

Main duties of the job

Brooklands Health Centre is seeking a Receptionist, also known as Patient Navigator, to join our team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

What We're Looking For:

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

About us

Join [Employer hidden — sign up to reveal]. Shape a healthier future. For over 20 years, [Employer hidden — sign up to reveal] has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this. Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities working in true partnership with the NHS. At [Employer hidden — sign up to reveal], diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The [Employer hidden — sign up to reveal] is personal, trusted and rooted in community.

Job responsibilities

Key Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

System used: EMIS

Why join us?

Our Benefits:

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Family friendly employment policies
• Continued personal and professional development
• Participation in [Employer hidden — sign up to reveal] refer a friend scheme
• Internal wellbeing support through [Employer hidden — sign up to reveal] Wellbeing Advisors
• Employee Assistance Program run by award winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

Equality, Diversity and Inclusion

[Employer hidden — sign up to reveal] is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [Employer hidden — sign up to reveal]

Person Specification

Experience

Desirable

• Prior experience in a healthcare or administrative role is desirable but not essential.

Knowledge, Skills and Abilities

Essential

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: [Employer hidden — sign up to reveal]
Address: Brooklands Health Centre, Milton Keynes, Midlands, MK10 7LN
Employer's website: https://www.[Employer hidden].co.uk/

Employer contact details

For questions about the job, contact: Senior Recruitment Advisor, Cristina Luta
Email: [Employer hidden — sign up to reveal]