SuccessFactors Support Lead

🔒 Confidential Employer
Posted 8 May 2026
LOCATION
London
TYPE
Contract
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

SAP SuccessFactors Employee Central ITIL Incident Management Stakeholder Management Problem Solving Communication System Governance

FULL DESCRIPTION

SuccessFactors Support Lead

Company: [Employer hidden — view at passion-project.co.uk]
Location: London
Type: Contract
Practice: SAP

Overview

We are seeking an experienced SAP SuccessFactors Support Lead to provide post-go-live support for a public sector organisation that has recently implemented SAP SuccessFactors. This role will be critical in stabilising the system, supporting end users, and driving continuous improvement across the platform.

Key Responsibilities

  • Lead day-to-day support operations for SAP SuccessFactors modules (e.g. Employee Central, Recruitment, Performance & Goals).
  • Act as the primary point of contact for system issues, escalations, and stakeholder queries.
  • Manage and prioritise incident and service request queues, ensuring SLAs are met.
  • Coordinate with third-party vendors and technical teams to resolve defects and system issues.
  • Support knowledge transfer and upskilling of internal teams.
  • Identify and implement system improvements and optimisation opportunities.
  • Ensure system governance, data integrity, and compliance with public sector standards.

Key Requirements

  • Proven experience supporting SAP SuccessFactors in a post-go-live environment.
  • Strong understanding of core modules, particularly Employee Central.
  • Experience working within the public sector or similarly regulated environments.
  • Demonstrated ability to lead support teams and manage stakeholders effectively.
  • Familiarity with ITIL processes (incident, problem, change management).
  • Strong problem-solving and communication skills.

Desirable

  • SAP SuccessFactors certification(s).
  • Experience with integration tools (e.g. CPI, Boomi).
  • Exposure to payroll integration and reporting/analytics tools.
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