About the Role

[Employer hidden — sign up to reveal] Ltd. is an exciting and ambitious workplace environment. As a result of continued growth we are looking to recruit an On Site Support Engineer to provide professional, high quality, customer focused service to our customers and partners. This is an on-site role aligned with a strategic client, involving monitoring systems, Change Requests, and support desk housekeeping. There will also be an opportunity to provide site visits to other support locations.

Key Tasks & Responsibilities

• Demonstrate [Employer hidden — sign up to reveal] Exceptional Service as a Standard (ESaaS) behaviours.
• Provide on-site support presence to the customer, becoming a trusted expert.
• Co-operate with team members and wider departments to ensure high-quality support.
• Manage incoming support requests via telephone, email, and monitoring alerts using our Service Management System.
• Manage, categorise and prioritise support requests in line with SLA’s.
• Incident escalation as required.
• Produce documentation and contribute to internal processes.

What Will You Bring?

• Up-to-date accreditation in a recognised technical professional qualification (IT/Telecoms).
• Windows 11, macOS, iOS, End User Device configuration and support.
• Microsoft 365, Device Management (InTune, Jamf), Antivirus.
• Active Directory, Windows Server.
• Basic networking/switch configuration, Basic VoIP/handset configuration.
• Printer Support (incl PaperCut), VMware.

Key Personal Skills

• Experience in an MSP environment or on-site IT support function.
• Flexibility to travel within Central London.
• Excellent communication and interpersonal skills.
• Teamworking and problem solving skills.
• Customer service focus and time management.

What We Offer

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus birthday off
• Option to purchase additional holiday
• Company Pension Scheme, Life Assurance x4
• Employee investment with [Employer hidden — sign up to reveal] Training Academy
• Family savings and shopping discounts
• Discounted Gym Membership
• Company Social events

Why Join [Employer hidden — sign up to reveal]?

Founded in 2004, [Employer hidden — sign up to reveal] has experienced exceptional growth and success. We believe our people are the driving force behind our success. [Employer hidden — sign up to reveal] is the place to be if you are passionate about technology and providing exceptional service. OUR STORY