Associate Account Manager
SKILLS
FULL DESCRIPTION
Associate Account Manager
Company: [Employer hidden — sign up to reveal]
Location: London, UK
Department: Account Management/Customer Success
The Associate Account Manager role is a new and developing function at [Employer hidden — sign up to reveal] within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators.
What you’ll do:
- Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications
- Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the [Employer hidden — sign up to reveal]’s product functionality
- Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc.
- Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes
- Handle customer escalations and work across teams to resolve issues
- Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs
- Document processes to support the team efficiently and at scale
What we’re looking for:
- Bachelor’s degree
- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
- Passion for customer experience and technology with the ability to deeply understand a product
- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives
- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Data-driven approach to continuously drive additional efficiency
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.
- Fluent in German and English - mandatory.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, [Employer hidden — sign up to reveal] delivers an intuitive experience travelers love and finance teams rely on. See how [Employer hidden — sign up to reveal] customers benefit and learn more at [Employer hidden — sign up to reveal].com.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025-2026), a CNBC Disruptor 50 (2022-2025), and a Forbes Fintech 50 (2022-2025). At [Employer hidden — sign up to reveal], we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
[Employer hidden — sign up to reveal] offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
Workplace Policy
[Employer hidden — sign up to reveal] believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. Our employees work from the office four days a week.
Equal Opportunity
[Employer hidden — sign up to reveal] is an equal opportunity employer.
Accommodations
If you need any assistance or accommodations due to a disability, you are welcome to email us at [Employer hidden — sign up to reveal].
Candidate Privacy Notice
Please review [Employer hidden — sign up to reveal]'s Candidate Privacy Notice here.
Job Search Best Practices
All available job openings at [Employer hidden — sign up to reveal] will be posted on [Employer hidden — sign up to reveal]’s website and all [Employer hidden — sign up to reveal] recruiters will be reachable through an email address ending in “@[Employer hidden].com” or “@[Employer hidden].tech” or “@talent.[Employer hidden].com”.