End User Experience (EUX/EUC) Technical Lead

Role Purpose

As an EUX (EUC) Technical Lead you will work within a large enterprise environment and be responsible for managing, securing and improving the Aviation Loyalty End User Experience. Using a suite of Microsoft cloud tools (primarily Microsoft 365, Entra ID, Azure and Intune) you will have a strong focus on designing, building, securing and maintaining technology services to high operational standards, with an eye for detail and an end user experience mindset.

Key Responsibilities

• EUX Technical Strategy & Roadmap: Help define and evolve the technical elements of Aviation Loyalty's EUX strategy and roadmap; apply critical thinking to challenge, advise and assist in technical decision making; apply enterprise EUX best practices to drive technology transformation.
• Microsoft Modern Workplace Leadership: Lead Microsoft 365 EUX solution design and adoption with strong focus on AI Enablement; stay up to date on Microsoft's evolving technology roadmap; translate Microsoft capabilities into practical, enterprise-ready EUX solutions.
• Modern Device Management: Drive the transition from legacy device management (SCCM) to modern Intune device management across all device types; define future state hardware and software asset strategy; align endpoint management policies with EUX, security, and productivity goals.
• Tenant Security & Governance: Provide deep expertise in EUX-related security and governance capabilities including Microsoft 365 security (Microsoft Defender and Purview), M365 and Azure tenant design, identity governance and access management.

Required Experience & Skills

• Experience: Minimum 10 years of enterprise EUX/Modern Workplace experience; proven experience leading EUX change in environments undergoing major modern workplace transformation.
• Technical Expertise: Strong understanding of Microsoft 365 with emphasis on M365 Copilot, Copilot Studio, Azure based AI capabilities; hands-on experience with Intune and modern endpoint management including Autopilot, WHfB, MDM/MAM policies, Apple DEP, Google Play, Samsung Knox, and AVD/W365; deep knowledge of End User Computing (EUC) and security controls; excellent scripting capability with PowerShell and Microsoft Graph API; robust understanding of Microsoft's enterprise technology direction.
• Leadership & Personal Attributes: Senior and confident professional who can challenge stakeholders constructively; exceptional communication skills; excellent problem-solving skills; comfortable making decisions and setting technical direction; able to operate as a trusted advisor; expected to lead, influence, shape outcomes, and mentor support team members.

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