Job Description

Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within [Employer hidden — sign up to reveal]. [Employer hidden — sign up to reveal] is an agency of the [Employer hidden — sign up to reveal] and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

The First-tier Tribunal (Property Chamber) deals with applications, appeals and references relating to disputes over property and land. The Chamber consists of three divisions: Residential Property, Land Registration, and Agricultural Land & Drainage. The Property Chamber operates across five regional centres – Birmingham, Cambridge, Havant, London and Manchester – with a dedicated team of over 100 staff. A new centre has been established in Leicester.

Now is an exciting time to join the Chamber as we are entering a transformative period, preparing for the implementation of the Leasehold and Freehold Reform Act 2024 and the Renters’ Rights Act 2025.

Your Role

You will be responsible for the smooth running of the Chamber, leading your team, supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service. You’ll lead a team of Team Leaders to review performance, agree priority areas and manage the throughput of administrative work across different stages of the tribunal process. You’ll also encourage all colleagues to engage in Continuous Improvement and Development activities.

You will maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups, and strive for continuous improvement to improve operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales.

About You

Are you a hands-on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans.

Working Arrangements

Office Address: Sovereign House, 17 Princess Rd W, Leicester. LE1 6TR. Non-contractual hybrid working may be available. Standard full time working hours are 37 hours per week. [Employer hidden — sign up to reveal] welcomes part-time, flexible and job-sharing working patterns. Due to business needs the minimum number of hours we can offer any part time working request is 25 hours. Occasional travel to other courts may be required.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 after five years, plus public holidays and 1 privilege day.
• Civil Service pension schemes.
• Extensive training and development opportunities.
• Employee-run networks for minority groups.
• Family friendly policies, flexible benefits, and childcare support.

Additional Information

The [Employer hidden — sign up to reveal] offers Hybrid Working arrangements where business need allows. All employees will be expected to spend a minimum of 60% of their working time in an office. This role does not meet the eligibility criteria for Skilled Worker visa sponsorship for first-time applicants. For more information on Skilled Worker visas, see GOV.UK.

The Civil Service offers a range of benefits including annual leave, pension, training, and networks. The [Employer hidden — sign up to reveal] is committed to diversity and inclusion, and is a Disability Confident employer. Veterans and those at risk of redundancy are eligible for guaranteed interviews where criteria are met.

Application Process

Apply online. Submit a Statement of Suitability (word limit 250 for Behaviours, plus evidence of experience). Interview stages will assess Behaviours (Seeing the Big Picture, Leadership, Communicating and Influencing, Delivering at Pace) and Strengths. Security check: DBS Basic. Please quote job reference 17310.