Support Services Administration (SSA): Visits Booking

Job Description

Job Title: SSA: Visits Booking
Group Profile: Support Services Administration
Organisation Level: Support
Band: 2

Overview: This is an administrative job in an establishment. The job holder will process all visits applications and bookings in a timely and professional manner, maximising the number of visits booked per session.

Responsibilities, Activities and Duties

• Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc.
• Receive telephone calls and e-mails from visitors booking a time/date to visit.
• Produce and distribute visits lists in advance of all sessions and Safeguarding lists.
• Ensure public protection and security information is kept up to date on the booking system.
• Monitor for alerts identified for prisoners and visitors to ensure safety.
• Undertake initial work to arrange visits for disabled visitors and special circumstances.
• Provide information to outside agencies when requested.
• Undertake administrative tasks including filing, responding to queries, and switchboard operation.

Additional Information

[Employer hidden — sign up to reveal] offers Hybrid Working arrangements where business need allows. Standard full time working hours are 37 hours per week. Benefits include annual leave, bank holidays, pension (Civil Service schemes), season ticket advance, and childcare vouchers. [Employer hidden — sign up to reveal] is committed to staff development and offers training opportunities.

For further details, please contact [Employer hidden — sign up to reveal] or call [contact hidden]. Please quote job reference 17342.