Job Introduction

This is a rewarding role where your work will directly support improvement following a Care Quality Commission inspection. You’ll play a key part in helping Adult Social Care embed a culture of continuous learning, consistency, and high‑quality practice. Working closely with colleagues across Adult Social Care, you’ll use the Quality Assurance Framework to understand what is working well and where we need to improve. By bringing together audit findings, performance data, and people’s lived experience, you’ll help shape meaningful improvement actions that keep people at the centre of everything we do. This role sits within a supportive and collaborative Quality and Performance team that works across Adult Social Care to strengthen practice, improve outcomes, and support colleagues to deliver consistently high standards. This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day in the office/site per week. Interviews for this role will be held on 1st June 2026

At [Employer hidden — sign up to reveal] Adult Social Care Services, we take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues. Hear directly from our social workers - Social Workers' testimonials. Discover careers in Adult Social Care at [Employer hidden — sign up to reveal] - Social Work Careers in Adult Services. We’re happy to offer an informal conversation or a chance to meet us before you apply. To arrange this, please contact Poppy Tomalin via [Employer hidden — sign up to reveal] to arrange. Find out more about working with us here: www.mkcounciljobs.org.uk

Main Responsibility

• Coordinating and analysing quality, safeguarding, and performance data across Adult Social Care.
• Supporting Care Quality Commission inspections by preparing information, coordinating responses, and tracking actions.
• Working with internal teams and partner agencies to monitor and deliver agreed improvement actions.
• Managing and responding to learning from safeguarding reviews and learning events, including sensitive and emotive information.
• Using the Quality Assurance Framework to monitor practice, identify themes, and highlight strengths and gaps.
• Developing, completing, and analysing audits to ensure services meet legal requirements and guidance.
• Producing clear reports and insights for managers, senior leaders, and external partners.
• Supporting service development projects that reflect learning from audits, performance data, and people’s feedback.
• Deputising for the Quality and Performance Manager when required, using your judgement to manage risk and priorities.

The Ideal Candidate

• A graduate level qualification or significant relevant experience.
• Strong knowledge of adult social care legislation and guidance, including the Care Act and Care Quality Commission requirements.
• Experience of quality assurance, auditing, or service improvement within complex services.
• The ability to analyse information, identify themes, and present findings clearly and concisely.
• Confidence influencing and supporting colleagues across teams to drive improvement.
• Experience working with sensitive information in a professional and supportive way.
• A commitment to person‑centred practice and learning from lived experience.

As part of the pre-employment checks, should you be offered the role, we’ll carry out an Enhanced Disclosure and Barring Service (DBS) check, (unless you are currently registered with the DBS Update Service).

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the [Employer hidden — sign up to reveal] could be the right move for you here Working at the Council | Milton Keynes. Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

[Employer hidden — sign up to reveal] is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We welcome applications from individuals of all backgrounds and lived experiences. [Employer hidden — sign up to reveal] is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups. We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. skillsforcare.org.uk

Attached documents

• What makes us MKCC 2026.pdf
• JE2142 Quality and Performance Coordinator.docx