About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] Integrated Services Ltd is a UK-based company specialising in delivering end-to-end infrastructure services across multiple industries, including telecommunications, utilities, and mechanical and electrical engineering. Established with a commitment to quality and innovation, [Employer hidden — sign up to reveal] provides tailored solutions that integrate design, installation, maintenance, and project management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. [Employer hidden — sign up to reveal]’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector.

Department Overview

Following an intensive bid process, we are delighted to announce that [Employer hidden — sign up to reveal] have been awarded the OSA (Openreach Service Agreement) contract which brings significant growth across areas such as Mid North Wales, South Wales, The Marches, West Mid Staff and Central regions. This is one of the most significant contract awards in the company’s history and represents a major win in the face of stiff competition from other major national suppliers. OSA is an updated version on Openreach’s former ONSA contract and includes full regional ownership of most network upgrade programmes, network maintenance and repair activities on behalf of Openreach.

Job Objective

We are seeking a Desk Delivery Manager to support the Project Manager by managing all back-office resource to ensure targets (Operational & Commercial) are achieved throughout the lifecycle of the project. This role will enable the PM to focus on Stakeholder Relationship, Commercials & overall performance of the project while at the same time providing a road map for the Assistant Manager to gain the knowledge & experience required to become a competent project manager for future projects.

Key Roles and Responsibilities

• To support the project manager through management of the back office and field force
• Assist with training, coordination of tasks to ensure they have sufficient work in line with targets.
• Ensuring that the work force is fully accredited in all Openreach, council and [Employer hidden — sign up to reveal] requirements, working in line with [Employer hidden — sign up to reveal] accredited training school.
• Chairing and attending meetings with internal and external stakeholders.
• Verification of all direct labour timesheets
• Verification of all Sub-contractor invoices
• Ensuring all DFEs are captured and applied for
• Ensuring that all customer targets are met.
• Making sure that we maintain a strong fluidity of work.
• Compiling accurate reports of all work aspects
• To work safely and responsibly within [Employer hidden — sign up to reveal]’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.
• Being pro-active to adapt any current processes and improving efficiencies of current way of working.
• Ensuring that all systems are kept up to date with accurate information (Depot net/CRM)
• Making sure that all costs attributed against the project are accurate and captured fully.
• Maintaining a strong WIP position for the project
• Building a strong working relationship with the project team
• Building a strong relationship with the customer
• Ensuring that all company policies are adhered too.
• Helping to develop the team to help progression within the business and to make sure that everyone is performing to the best of their abilities.
• Giving constant feedback of progress and issues to the Project Manager
• Making sure the project is delivered in the most cost-effective way.

Person Specification

• A candidate with strong stakeholder management skills and a history of managing change.
• Excellent communication skills, capable of reporting up to director level.
• A proven track record of hitting KPIs in a fast-paced environment.
• Competency in managing change effectively.
• Have a strong orientation towards quality, safety, and continuous improvement.
• Have the ability to prioritise work, work well under pressure, meet deadlines and manage business expectations.
• Be adaptable and flexible in your approach to work.
• A legal right to work in the UK.

Education, Qualifications and Certification

To be successful in this role the Desk Delivery Manager will have:

• Have strong planning, organisation, and monitoring abilities.
• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.
• Have a high standard of numeracy.
• Be educated to a G.C.S.E level B+ in Mathematics & English (or equivalent).
• Be computer literate.
• Have strong written and verbal communication skills.
• Have a strong orientation towards quality, safety, and continuous improvement.
• Can prioritise work, work well under pressure, meet deadlines, and manage business expectations.
• Be adaptable and flexible in your approach to work.
• A legal right to work in the UK.

Terms and Conditions

Diversity Statement

[Employer hidden — sign up to reveal] is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation. [Employer hidden — sign up to reveal] welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

Application

Complete the form below with your full name, email address, message, and upload your CV/resume (max 50 MB). As part of the [Employer hidden — sign up to reveal] Application Pool you give permission to use the following information: Personal Information (Email, Name, Resume). Please read our Candidate Privacy Policy to understand how we use your personal data.