Customer & Partnerships Operations Manager

What You’ll Do

• Own the end-to-end operationalisation for the Account Management and Partnerships Teams
• Act as Rev Ops business partner to both teams
• Ensure efficient and scalable processes are in place and build operational rigor around those processes
• Support design and evolution of commission plans and administration of those plans
• Manages the internal exception process for revenue reduction for customers
• Reviews deals with team weekly, ensuring pipeline health and updates to leadership and FP&A
• Established operational processes for newly created Partnerships Team
• Creates and maintains Account Management and Partnerships reports and dashboards
• Models partnerships programmes for revenue growth and profitability
• Ensures Salesforce and Partner Relationship Management (PRM) tools are efficiently configured to optimise reporting and ease of input
• Constantly reviews end-to-end process for efficiencies and automation
• Operationalises renewal management and provides modelling for larger, strategic renewals
• Delivers GTM reporting to commercial leadership for Account Management and Partnerships
• Collaborates with wider Rev Ops and Commercial team on GTM projects

Who You Are

What you’ll need

• Commercially focused, with an operational mindset
• Proven experience in a role supporting commercial teams
• Strong understanding of systems and data, including how they interact, and how to draw actionable insights
• Excellent communication and facilitation skills
• Ability to translate strategy into its operational elements to drive execution
• Experience working cross-functionally across teams
• Curiosity, and exploration of new ideas and ways of working
• SAAS, FinTech, and / or payments experience

Nice to haves

• Experience with Salesforce, Partner Relationship Management tools, Power BI, Qobra, Juro, Salesloft
• Previous experience in a Rev Ops role

What We Offer You

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.
• Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme

ModInclusion

At [Employer hidden — sign up to reveal], we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

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