Lead IT Service Manager

The Role

We’re looking for an exceptional Lead IT Service Manager to help us make a difference to our planet.

As our Lead IT Service Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week, but we would also consider applicants wishing to work a minimum of 26 hours per week and we will also try our best to consider those intending to work a job share.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. This is the [Employer hidden — sign up to reveal]. This is who we are.

• We’re a force for good - focusing on our environmental and social impact
• We’re experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We’re better together- understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

As a Lead IT Service Manager working with in Products & Services, you will manage service delivery, partnerships and reporting for all services and contracts within your area to ensure good outcomes for our users and the business. You will be responsible for managing positive relationships with our suppliers as well as financial, contract and risk management.

Your key duties:

• Service management – ensuring service delivery teams and support functions are responsive to customer and user needs by defining and monitoring service agreements and ensuring change is well communicated and managed.
• Business support - providing business analysis, delivering business cases, investigating problems and exploring opportunities for continuous improvement.
• Financial management and forecasting – maintaining operational plans, budgets and forecasts for your business area to ensure sustainable funding.
• Supplier management – manage the relationship with our key suppliers to ensure services are delivered effectively and provide value for money
• People management – provide line management and leadership for people within your business area

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The [Employer hidden — sign up to reveal] is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023, 2024 and 2025 lists, as well as their ’54 Best Workplaces for Women’ 2023 list.

As our Lead IT Service Manager, your total reward package will be up to £75,857 annually, which includes:

• £54,515 base pay
• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Recruitment Retention Allowance (RRA) you will be paid £3,800 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2026 until March 2027 in your monthly pay
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience

1. Service management and improvement – you can keep evolving our services with your experience of managing services through their lifecycle, aligned with service management frameworks, and by identifying opportunities for service improvements.
2. Supplier and stakeholder relationship management – you can demonstrate we are better together by managing important relationships with suppliers, partners and stakeholders; acting as a point of escalation and influence between technical requirements and commercial to ensure service teams are delivering value.
3. Financial and commercial management – you are an expert by nature when it comes to managing forecasts and budgets with experience of preparing business cases, operational plans and financial forecasts.
4. Business analysis and reporting – when it comes to investigating problems and opportunities, you live and breathe it! You can capture, analyse and use data to make recommendations for improvements and enhance performance of delivery teams.
5. Leadership and strategic thinking – you are a force for good when it comes to managing colleagues and leading teams to meet organisational strategies. You have experience of line management, recruitment and resource management. You take accountability for issues that occur and support your team in implementing solutions to achieve excellent user outcomes.

How to apply

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 31/05/2026 at 23:59 with first stage interviews commencing from the week commencing 15 June 2026. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the [Employer hidden — sign up to reveal] are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at [Employer hidden — sign up to reveal].

If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.

If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact us at: [Employer hidden — sign up to reveal] If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission at: [contact hidden]