About the Role

As a Customer Support Analyst at [Employer hidden — sign up to reveal], you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.

Your Mission

• Develop an in-depth understanding of [Employer hidden — sign up to reveal]’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products.
• Provide exceptional support for customers on technical issues via messaging, email and phone.
• Consult with customers proactively on ways to improve usage and efficiency.
• Build and retain rapport with appointed “[Employer hidden — sign up to reveal] person” at customer sites.
• Maintain thorough customer documentation.
• Continuously improve internal knowledge base.
• Leverage Support tooling to document customer issues thoroughly.

Great Fit If You Bring

• Native or fluent in English and German
• Experience working in hotels and/or customer service roles in SaaS
• Experience using Property Management Systems is a bonus
• Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
• Ability to take feedback, learn quickly and adapt to new situations
• Willingness to work in shifts as we support our customers around the globe 24/7. Shifts rotation: Early: 07:00–16:00, Day: 09:00–18:00, Late: 13:00–22:00

What's in it for you?

[Employer hidden — sign up to reveal] was named Best PMS of 2025 and recognized as a Best Place to Work in Hotel Tech. Global benefits include participation in company share program, best-in-class parental leave, unlimited paid holiday, work from anywhere, relocation options after 1 year, monthly EDGE time, flexible hybrid working, home office setup budget, monthly allowances. Local benefits tailored to each location.

Who is [Employer hidden — sign up to reveal]?

[Employer hidden — sign up to reveal] has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world. [Employer hidden — sign up to reveal] is a connected hospitality cloud with products across the hotel ecosystem. Powering over 5,000 customers across more than 85 countries, [Employer hidden — sign up to reveal] Hospitality Cloud is designed to streamline operations for modern hoteliers.