About the role

At [Employer hidden — sign up to reveal], we're redefining how hospitality works, and that includes how software gets built. In our Back of House division, we've introduced a new kind of role alongside our existing engineering paths: the Lead Product Builder. Product Builders are high-agency engineers who shape what gets built, not just how.

As a Lead Product Builder, you will operate at the forefront of this transformation. This is a role for people who transcend conventional engineering tracks, those who blend technical depth, product intuition and organisational leadership to create enduring impact. A Product Builder is someone who thinks in systems, takes initiative, moves fast and creates long-term value by building great products that truly help our customers.

You'll be responsible for identifying, driving and delivering high-leverage product opportunities that span teams and domains. You'll lead by example in how AI-native products are built, guide strategic direction and act as a multiplier for others in the organisation.

Your mission

• Take end-to-end ownership of product initiatives - from problem definition to prototype to production.
• Build rapidly, ship often and iterate based on real feedback.
• Lead the design and implementation of systems that power product-led growth mechanics, intelligent onboarding and automation workflows, multi-property operational tooling and business intelligence, AI-powered Smart Tips and co-pilot product features.
• Work closely with Product Managers and Designers to stay aligned on direction without being dependent on them for day-to-day execution.
• Operate as a self-contained unit: making decisions, running experiments and owning delivery.
• Set a high bar for technical and product quality.
• Mentor Engineers who wish to become Product Builders and drive adoption of modern development practices.
• Champion AI-native development across the team.
• Make pragmatic use of cloud-native platforms, integrations and managed services.
• Lead the discovery and delivery of complex, cross-cutting initiatives.
• Shape product direction in ambiguous areas.
• Drive best-in-class use of AI tools, rapidly prototyping solutions.
• Establish reusable patterns, frameworks, or services.
• Define and share patterns for effective AI-native development.
• Represent builder thinking across orgs.

Requirements

• 7 years of experience delivering customer-facing software with measurable business outcomes.
• Experience as a senior engineer in a product-driven company (startup, founder, or scale-up experience preferred).
• Track record of leading large-scale initiatives across functions, systems, or product areas.
• Strong product instincts.
• Comfortable defining scope, navigating ambiguity and making trade-offs.
• Take ownership well beyond your code.
• Experience operating without dedicated Product Managers or Product Designers.
• Demonstrated ability to define and deliver product strategy without top-down direction.
• Consistently lead by example.
• Recognized as a leader in AI-native development.
• Expert in modern AI development tools such as Claude, Cursor, Lovable, and emerging AI agents.
• Strong communicator with strategic influence.
• Recognized internally as a go-to problem solver and mentor.

What's in it for you?

[Employer hidden — sign up to reveal] was named Best PMS of 2025 for the second year in a row and twice recognized as a Best Place to Work in Hotel Tech. Benefits include company share program, parental leave, unlimited paid holiday, work-from-anywhere policy, relocation options, monthly EDGE time, flexible hybrid working, home office setup budget, and monthly working-from-home and healthcare allowances.

Who is [Employer hidden — sign up to reveal]?

[Employer hidden — sign up to reveal] has been transforming hospitality since 2012. Powering over 5,000 customers across more than 85 countries, [Employer hidden — sign up to reveal] Hospitality Cloud is designed to streamline operations for modern hoteliers. [Employer hidden — sign up to reveal] has been recognized as the Best PMS at HotelTechAwards and listed among the Best Places to Work in Hotel Tech.

Life at [Employer hidden — sign up to reveal]

Our culture is special. You'll experience the freedom to be yourself and watch your ideas come to life. We have slack channels for every interest and an all-company meeting every Friday. We are an equal opportunities employer. For any support during the application process, please email [Employer hidden — sign up to reveal].