Senior Support Analyst - Financial Accounting Expert (m/f/d)
SKILLS
FULL DESCRIPTION
Senior Support Analyst - Financial Accounting Expert (m/f/d)
[Employer hidden — sign up to reveal] is hiring a Senior Support Analyst with expertise in financial accounting to join their Customer Success team. This is a remote-first role with flexible working options.
About [Employer hidden — sign up to reveal]
At [Employer hidden — sign up to reveal], we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
About the Role
We’re looking for a Financial Accounting Expert to join our Customer Success team. You’ll be the go-to person for hotel finance teams, translating complex accounting needs into seamless [Employer hidden — sign up to reveal] workflows.
- Act as the bridge between hotel accounting teams and the [Employer hidden — sign up to reveal] platform
- Guide clients through financial workflow optimization and system setup
- Provide expert support for complex accounting issues, especially in end-of-month and end-of-year financial reports, accounting ledger and payout reconciliations, VAT and city tax compliance (particularly in Germany), billing and invoice corrections
- Deliver best-in-class training and support to help clients master our tools
- Work cross-functionally with internal teams to drive product improvements
- Stay ahead of accounting trends in hospitality, ensuring clients remain compliant and competitive
Requirements
- Experience in hotel accounting or finance operations (e.g. night audit)
- Solid understanding of German accounting standards and VAT frameworks
- Experience with PMS (e.g. Opera, Cloudbeds, Guestline) and accounting tools (e.g. DATEV, Xero, SAP)
- Clear communication skills
- Strong troubleshooting skills and customer-centric mindset
- Comfort with remote-first collaboration
- Interest in SaaS, business intelligence, or financial analytics in hospitality
- Fluency in German
Benefits
- Participation in company share program
- Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
- Unlimited paid holiday
- Work from anywhere - flexible Workation policy
- Relocation options after 1 year
- Monthly EDGE time (Explore, Develop, Grow, Elevate)
- Flexible, hybrid working options
- Home office setup budget
- Monthly working-from-home and healthcare allowances
Life at [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] culture offers freedom to be yourself and watch your ideas come to life. We have open communication, after-work drinks, and an all-company meeting every Friday. We are an equal opportunities employer and welcome everyone.
If this sounds like you, we'd love to hear from you. Please apply via the careers page or contact us at [Employer hidden — sign up to reveal] for support during the application process.