About the Role

[Employer hidden — sign up to reveal] is a Hotel Tech unicorn valued at $2.5b, powering new-generation cloud technology within global hospitality. The Senior Product Operations Specialist will report directly to Hugo and work closely with Product Directors, PMs, Product Marketing, and GTM Enablement to reduce friction and clarify engagement patterns.

Your Mission

• Act as the horizontal enabler across all product teams.
• Build a strong Product community, establish shared language and operating standards.
• Own the processes that connect discovery, delivery and go-to-market.
• Carry strategic accountability for improving how Product operates across the organisation.

Responsibilities

• Product Management Enablement: Build and nurture a community of Product Managers, own onboarding, ensure consistent adoption of methodologies.
• Process and Value Stream Optimisation: Analyse end-to-end product value stream, remove bottlenecks, clarify R&D and GTM engagement models.
• Tooling and Operating Rhythm: Own product tooling standards, ensure effective use of analytics, roadmapping and delivery tools, run health checks.

Who We're Looking For

This is an IC4-level hire. We're looking for someone senior enough to drive structural change. You might come from a Senior Product Manager, TPM, Product Operations, or analytics/operations leadership background. Experience valued includes 4+ years in a product organisation, improving processes at scale, deep understanding of full product value stream, stakeholder management, data-driven mindset, and experience with BI tools, roadmapping platforms, and delivery systems.

Benefits

• Participation in company share program
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
• Unlimited paid holiday
• Work from anywhere policy
• Relocation options after 1 year
• Monthly EDGE time
• Flexible, hybrid working options
• Home office setup budget

Important Note

[Employer hidden — sign up to reveal] is not offering visa sponsorship or immigration support for this position at this time. Candidates must already hold the legal right to work in the country from which they intend to be employed. For any support during the application process, contact [Employer hidden — sign up to reveal].

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] has been transforming hospitality since 2012, powering over 5,000 customers across more than 85 countries. Ranked 24th in FT 1000, [Employer hidden — sign up to reveal] has been recognized as Best PMS at HotelTechAwards multiple times. [Employer hidden — sign up to reveal] is an equal opportunities employer.