About [Employer hidden — sign up to reveal]

At [Employer hidden — sign up to reveal], we help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone. We're growing extremely fast and were recently acquired by Strava.

The Team You’ll Join

You’ll be joining a passionate and mission-driven Customer Experience team committed to delivering world-class support in the health and fitness space.

What You’ll Be Doing

• Customer Support on Intercom: Responding promptly to customer inquiries to a world-class standard.
• Supporting our Community with Technical & Coaching Escalations.
• Writing Help-Centre Articles for our Community.
• Supporting at local [Employer hidden — sign up to reveal] Events.

What You’ll Bring To The Team

• Previous experience in an online customer facing Role. Experience using Intercom & Zendesk are a bonus.
• Flawless written communication skills.
• Personable & Empathetic characteristics.
• An eye for detail.
• Confident at working towards targets & deadlines.

Requirements

• Able to work Sunday-Thursday 9am-6pm
• You have the right to work in the UK
• You can come into our Vauxhall office at least 2x a week

Salary and Benefits

Salary of £29,500 - £31,500 per year (depending on experience) plus participation in Strava's long-term incentive programs. Benefits include flexible working, 25 days holiday, free [Employer hidden — sign up to reveal] & Strava subscriptions, Headspace membership, yearly gear/events/gym allowance, private health insurance, pension, Modern Health, Carrot fertility support.

Interview Process

1. Introductory chat with Josh from the Talent team (20 min video call)
2. Take Home Task (~60 minutes)
3. Second round interview with George (CX Manager) (60 min video call)
4. Final round / office visit to meet more of the team