Senior Relationship Property Manager

Who are we?

At [Employer hidden — sign up to reveal], part of the [Employer hidden — sign up to reveal], we are London’s largest property services group, and we are growing! [Employer hidden — sign up to reveal]’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.

• Handling first level complaints and resolving them without escalation.
• Managing property performance and reporting to your line manager.
• Overseeing safety inspections, maintenance requests, and contractor appointments.
• Conducting property visits and ensuring contractual obligations are met.
• Managing deposit returns, insurance claims, and legal compliance.
• Supporting colleagues and collaborating across departments to deliver excellent customer service.

What can you bring to the role?

• A proven track record in residential property management.
• Experience managing third-party contractors and resolving complaints.
• Strong communication skills, both written and verbal.
• IT literacy and familiarity with CRM systems.
• A client-focused mindset and a commitment to excellent service.
• ARLA qualification is desirable but not essential.

[Employer hidden — sign up to reveal] is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

[Employer hidden — sign up to reveal]. People. We get it.