Attractions Team Leader

About the role

We are seeking a passionate and proactive Seasonal Team Leader to support the daily operation of our attractions. If you're an enthusiastic leader who thrives in a fast-paced, guest-focused environment, this is a fantastic opportunity to be part of a dynamic and memorable seasonal experience.

Reporting to the Assistant Operations Manager - Attractions, you will take a hands-on role in leading a team of seasonal and permanent team members across our Attractions and Seasonal Experiences.

You will be responsible for ensuring high standards of guest service are consistently delivered while maintaining full compliance with health and safety and departmental service standards. A key part of your role will be leading your team by example, ensuring all areas of the attractions remain clean, safe, and well presented, and that all policies, procedures, and cleaning standards are followed.

Key duties will include:

• Perform all tasks outlined in the relevant departmental Team Member job description
• To support the Assistant Operations Manager – Attractions in delivery of all attractions, including any seasonal events and experiences.
• Lead the team delivery of memorable experiences and outstanding guest service.
• Ensure the attractions are opened, operated and closed to department standards.
• Ensure tills are opened and closed efficiently and in line with procedure where required.
• Communicate and lead the team to ensure critical information is passed in a timely matter
• Delegate appropriate tasks to the team
• Deal with and resolve customer complaints in line with company policy/procedures
• Support team members in delivering their roles effectively.
• To complete any ad hoc jobs instructed by the Operations Management team.
• Support in training team members including attractions, health and safety critical positions such as Rockin Rhino
• Support with day to day processing and completion of paper work.
• To act as a mentor to team members, encouraging and motivating individuals to ensure customer service and standards are being delivered.
• Create an environment where your colleagues can do their best work
• Delegate tasks and solve problems swiftly
• Lead your area in the absence of the Operations Managers, taking responsibility for day-to-day operations

About you

• 5 GCSEs at grade C and above to include: Maths and English or equivalent qualification
• Good understanding of Health & safety
• Projects a positive image and serves as a role model for others
• A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the business
• Positive and curious, ability to create ideas about how to improve the guest and colleague experience
• Relates to people in an open, friendly and accepting manner
• Acts resourcefully to ensure that work is completed within specified time and quality parameters
• Remains calm and reasonable amidst tense or stressful situations
• happy to expand your skills by using new technology and learning new ways of working
• Flexible approach to working hours and days which include evenings and weekends

Your contract

Working up to 5 days out of 7 with working hours to vary over a 7 day rota basis, including weekends, evening and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.

A little about us

At [Employer hidden — sign up to reveal] we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

Why join the [Employer hidden — sign up to reveal] team? In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive attractive benefits that include:

• 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
• Unlimited free entry to [Employer hidden — sign up to reveal] for our employees
• Complimentary tickets to [Employer hidden — sign up to reveal] and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Membership for Friends and Family
• Discounts on food and beverages and retail merchandise
• Discounts on VIP Experiences and Accommodation
• Discretionary bonus scheme
• Employee Assistance Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes