ICT Technical Analyst

Job Introduction

A bit about us:

[Employer hidden — sign up to reveal] is home to vibrant, energetic, and engaged communities... Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at [Employer hidden — sign up to reveal] provides an opportunity to contribute to your community and make a positive impact on the lives of residents.

The Role:

• The ICT Technical Analyst plays a vital role in delivering high-quality technical support across a large user base, leveraging IT tools and technologies to resolve incidents and service requests promptly and effectively.
• The role demands full proficiency in enterprise telephony and ICT systems, enabling efficient fault classification, escalation, and resolution.
• ICT Technical Analysts contribute to IT support from the first point of contact, maintain accurate data capture, and support disaster recovery communications.
• They perform detailed diagnostics, apply technical fixes, and contribute to long-term solutions.
• Duties include deploying and configuring hardware and software, maintaining system access controls, and supporting network and infrastructure operations.

Our Offer to You

• At least 27 days holiday plus bank holidays
• Agile working with a Flexibility First approach
• Local Government Pension Scheme
• Progression opportunities and training
• Health and Wellbeing including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time salary sacrifice car lease scheme
• Family friendly policies
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next Steps

Closing date: midnight Friday 14th November 2025
Shortlisting date: Monday 1st December 2025
Interview date: w/c Monday 8th December 2025
Interview type: Face to Face

We reserve the right to close vacancies earlier. If interested, please complete an application as early as possible.

For further information, contact Bradley Wilkinson at [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is committed to fostering a representative workforce. As an Equal Opportunities Employer, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria.

If you require reasonable adjustments, contact [Employer hidden — sign up to reveal].

Your application process will be directed to our Tribepad system. Please check your emails regularly.

Eligibility to work in the UK will be verified. All candidates must either have a right to work or meet Home Office criteria for Visa sponsorship. This role does not meet the requirements of a skilled worker visa.

Attached Documents

• [Employer hidden — sign up to reveal]
• [Employer hidden — sign up to reveal]

Job Reference: liverpoolcitycouncil/TP/694/1246
Category: IT and Digital
Business Unit: Strategy & Change
Office Basis: Agile fully flexible