Client Care Co-ordinator
SKILLS
FULL DESCRIPTION
Client Care Co-ordinator
Company: [Employer hidden — sign up to reveal] (Practice: [Employer hidden — sign up to reveal])
Location: St Neots, Cambridgeshire
Salary: £12.83 per hour
Hours: Part-time, 19.50 hours per week
Job Type: Permanent
Job Description
Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!
[Employer hidden — sign up to reveal] are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Roles and Responsibilities
- Welcoming clients and their pets upon arrival
- Answering the phone in a polite, clear and empathetic manner
- Ensuring all enquiries are resolved efficiently
- Managing the diaries effectively and ensure the smooth running of vet and nurse consults
- Assisting with administrative duties including answering email enquiries and online booking requests
- Debt management - ensuring payments are taken at the time and chasing any outstanding balances
- Occasional assisting the vet during consults with animal handling for bloods, euthanasia, second pair of hands
What We're Looking For
- A valid driving license is required. Must be flexible and able to cover shifts across all [Employer hidden — sign up to reveal] branches.
- Strong administration and organisation skills
- Confident telephone manner
- Reception or client care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (desirable)
- IT skills – confident in the use of Word, Excel and Outlook as a minimum.
What We Offer
- 25 days annual leave plus Birthday Day (non-contractual)
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice (perm only)
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount
- Discount Platform – Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace
- Annual Flu Voucher
About Us
[Employer hidden — sign up to reveal] have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years! Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.
One of many exceptional things about [Employer hidden — sign up to reveal] is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.
[Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal] and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At [Employer hidden — sign up to reveal], A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
How to Apply
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal] or the role, please contact our Talent Acquisition team at [contact hidden].