Part Time Client Care Administrator

Job Description

We are looking for a Part Time Client Care Administrator to join our fantastic Client Care team on a Fixed term contract, to help meet the growing business demand. As the first point of contact, our Client Care team are a vital part of our client relationships and experience. As a Client Care Administrator, you will have varied responsibilities so that every day will be different. Greeting clients and their pets, talking to veterinary practices, arranging appointments, helping clients who call us are just some of the things that you will be involved in.

Requirements

• Previous experience in a fast-paced environment dealing face-to-face with clients who may be worried or upset and need reassurance.
• Confident with telephone work.
• Previous experience within a veterinary or healthcare environment is essential.
• Passionate about pets, work to high standards, and a great team member.
• Excellent command of written and spoken English.
• Maintain a professional and caring approach.
• Evidence of Right to Work in the UK.
• Competent in Microsoft Office and clinical systems.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Private Medical Insurance Vitality
• Wellness program including Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme, Local incentive freebies and rewards.

About Us

[Employer hidden — sign up to reveal] is one of Europe's largest and most diverse small animal veterinary referral centres, with a team of over 200 people. We are situated in the beautiful Hertfordshire/Bedfordshire countryside, within 50 minutes of London by train. Founded over 20 years ago, [Employer hidden — sign up to reveal] is recognised as a leader in the veterinary referral sector, offering a diverse range of multi-disciplinary services. [Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal], the largest family-owned veterinary company in the world. At [Employer hidden — sign up to reveal], A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package. We are committed to fostering a culture that is inclusive and diverse. All applications with the relevant skills and qualifications will be carefully considered. For more information, contact our Talent Acquisition team at [Employer hidden — sign up to reveal].