Billing Assistant

About Us

Successful businesses rely on a unique set of ideas and people. We help our clients protect and develop those vital assets, unlocking possibilities for future success. From iconic brands and leading multinationals to pioneering start-ups, we are proud to work with a huge range of inspiring clients, helping them to turn their ideas into reality and get the best from - and for - their people. Our people are not only exceptional at what they do, they also enjoy doing it and consistently give their best to a firm they’re proud to be part of. This stems from our firm culture and our ethos of bravery and kindness. That ethos runs through everything we do, from our approach to recruitment, business practices, and DEI activities to the day-to-day environment in our office and our relationships with clients. With an internationally minded team of more than 800 working across key areas of law – plus strategic partnerships around the world – we’ve got both the combination and calibre of legal experts it takes to enable our clients’ businesses to thrive. Whether it is providing global employment law advice, managing a global IP portfolio or piecing together a multijurisdictional corporate transaction, we are able to have the right people, in the right place, at the right time.

About the Team

We are looking for a Billing Assistant to join our busy and rewarding finance team. The Finance Department supports all aspects of the firm’s financial requirements from the provision of strategic support through to detailed transactional processing, with a key focus on providing excellent customer service to our internal clients. The department is comprised of a central finance team (based in London and Cardiff) plus a London-based operational team covering client related transactions and working capital related activities.

About the Role

Reporting to the Billing Manager, the Billing Assistant will be working with the fee-earners, partners and PA’s to ensure invoices are dispatched promptly and to respond to client queries. The Billing Assistant will work closely with the Billing Co-ordinators to support them. Also liaising closely with the Credit Control and Cashier teams, to ensure open lines of communication and work flows across the teams, as appropriate.

Key Responsibilities

• Dispatch of bills to clients and acting as the first point of contact for client queries for invoices.
• Liaising with PAs, matter handler/partner to resolve client queries, including sending invoice amendments to the Billing Coordinators to process.
• Working closely with and supporting the Billing Coordinators to ensure prompt response times. Tasks include WIP transfers, WIP write-offs, CP/MP/MH changes, adding PO numbers to invoices, reissuing invoices and other ad hoc tasks.
• Support key client relationships regarding managing bill delivery in line with client procurement requirements/expectations.
• Managing billing projects for key clients such as WIP management, specific billing requirements.
• Workload management of Billing Assistants group inbox, dealing with and resolving requests received.
• Reviewing new client and matter requests in Intapp Workflow.
• Return monies on client account and/or refunds as necessary, contact client for bank details and prepare immediate payment forms.
• Any other ad hoc queries and projects as required.

About You

You will have a professional manner, excellent communication and interpersonal skills, and have previous experience working within an office. You’ll have a flexible nature and will enjoy working within a fast-paced team, and will be highly organised. You’ll also possess strong numeracy and attention to detail skills, which will be key within this role. We are looking for someone who is passionate about being a team player, who is keen to support others. Our ideal candidate will have:

• At least one year previous work experience within in an office environment.
• Ability to meet deadlines and work under pressure, with the ability to communicate at all levels.
• Strong numeracy skills, experience using Word and Excel. Experience using Elite would be beneficial, although not essential as full training will be provided.
• Ability to manage a busy workload.
• Team player and enthusiastic.

Additional Information

At [Employer hidden — sign up to reveal] our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within [Employer hidden — sign up to reveal] and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you’d like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence ([Employer hidden — sign up to reveal]).