Registered Service Manager

About the Role

[Employer hidden — sign up to reveal] is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard. [Employer hidden — sign up to reveal] are looking for a Service Manager to lead our community care teams through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.

Main Responsibilities

• Oversee the planning and delivery of support services to clients within the community.
• Ensure services are tailored to meet the individual needs and preferences of clients.
• Implement and evaluate care plans.
• Monitor client satisfaction and address any concerns or feedback.
• Provide leadership and guidance to support workers, fostering a positive team culture.
• Conduct supervisions, performance reviews, appraisals, and probationary reviews and offer ongoing support.
• Ensure compliance with relevant regulations, policies, and Care Inspectorate standards.
• Establish and maintain positive relationships with clients, their families, and external stakeholders.
• Communicate effectively with staff, clients, and their families.
• Take the lead on our business strategy with an emphasis on improving and growing [Employer hidden — sign up to reveal].

Skills and Experience

• A relevant qualification in health and social care management.
• Excellent leadership and interpersonal skills.
• Managerial experience within domiciliary care setting.
• Experience of managing self-directed care packages.
• Proven track record in growing a domiciliary care service.
• Experience of relevant Care Inspectorate regulations and legislation.

What We Offer

At [Employer hidden — sign up to reveal], we believe in taking care of the people who care for others. Here’s what we offer to support your wellbeing and development:

• Early access to a portion of your earnings with Stream
• Health Assured Employee Assistance Programme, with 24/7 support via the Wisdom app and helpline – access health checks, wellbeing tools, legal advice, and much more.
• Free confidential counselling sessions – up to 6 structured counselling sessions via phone, online or face-to-face.
• Bright Exchange, available through the Wisdom app – unlock exclusive deals and discounts.
• Exclusive high street discounts through the Blue Light Card.
• Free mortgage consultation with McCusker Mortgage Solutions.
• Comprehensive induction and ongoing training – including paid shadowing and training.
• 28 days’ holiday (pro rata).
• Clear opportunities to grow with real career progression routes.

Benefits are non-contractual and may be amended or withdrawn at any time.

Additional Information

Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post.

Job Ref: KEA1564 | Branch: [Employer hidden — sign up to reveal] | Location: Glasgow | Date posted: 04/05/2026 | Closing date: 06/06/2026