What you will be doing

• Receive, review, and fully understand customer spare parts requirements
• Log customer enquiries in the ERP system and issue timely acknowledgements
• Coordinate with Estimating to track enquiry progress and update customers and Sales accordingly
• Create customer orders in the ERP system and issue order acknowledgements
• Prepare and facilitate project launch reviews with relevant stakeholders
• Lead regular progress review meetings with Operations, Procurement, Engineering, and Sales
• Provide customers with regular updates on contract and order progress
• Support Engineering with the preparation of spare parts lists and manage spares‑related tasking
• Assist Sales with customer follow‑up on key opportunities
• Support Service Coordinators and Service Engineers with urgent or unplanned spare parts requirements
• Monitor, report, and analyse KPIs related to enquiry response times and on‑time delivery
• Provide wider Sales support, including compliance documentation, enquiry management, and coordination between Sales and Engineering

We think you should have

• Degree‑level education in a relevant discipline
• Proven experience in sales support and customer‑facing roles
• Experience within the maritime industry or a related sector
• Knowledge of [Employer hidden — sign up to reveal] products and services (or the ability to develop this quickly)
• Strong verbal and written communication skills
• Confident user of ERP systems and standard IT applications, including Microsoft Word, Excel, and Outlook

You are able to

• understand the organization's informal rules and structures and utilize political processes effectively to get things done
• adhere to company rules and procedures and execute plans with commitment and determination
• use a methodical and systematic approach, plan ahead, define clear priorities and allocates resources effectively
• communicate in a clear, precise and structured way
• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals

Why join us

• An exciting and important position working for the world-leading supplier of maritime solutions
• Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity.
• Competitive pay and benefits, including attractive insurance policies and pension schemes.
• We offer hybrid working arrangement.

Where you will be working

Dunfermline, UK

Interested in knowing more? Contact

Charlie Kerr, Spare Parts Manager

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in [Employer hidden — sign up to reveal], Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for [Employer hidden — sign up to reveal] services, upgrades and support in the aftermarket. Our 3400 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Apply now

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