Purpose of the role

Provide technical/project support to customers and [Employer hidden — sign up to reveal] employees. Maintain Regional database and promote [Employer hidden — sign up to reveal] K-Con products and Technical services to Contractors and Consultants.

Daily duties and responsibilities

• Provide technical assistance to all [Employer hidden — sign up to reveal] employees.
• Assist customers in all technical advice and support as required.
• Provide assistance to sales and administration colleagues by accepting telephone orders, enquiries and technical queries.
• Maintain familiarity with all supplied air conditioning and refrigeration products.
• Responsible for increasing levels of technical ability at regional level.
• To increase quality and effectiveness of [Employer hidden — sign up to reveal] design team, regularly monitoring service levels.
• Management of Regional customer and project database (SS08, Bantech & System 42) in conjunction with Divisional Sales Director.
• Liaise with Divisional Sales Managers and National K-Con Manager on new products, design changes and services.
• Train and educate all [Employer hidden — sign up to reveal] staff in all Mitsubishi and [Employer hidden — sign up to reveal] (K-Con) products.
• Attend site when required to resolve warranty and/or technical disputes.
• Maintain regular market intelligence on competitive pricing policies, product range and special promotions.
• Actively participate in regular Branch Staff Meetings.
• Responsible for providing Power Point training presentations.
• Develop and maintain effective inter-personal relationships with Regional Project Managers and Branch staff ensuring a high standard of teamwork.
• Provide entertainment/hospitality to develop and maintain good customer relationships, recognising that some events will occur out of normal working hours.
• Regular liaison with Regional Technical Manager – (After Sales) to form a collaborative approach to technical support lines, spares enquires and sales, warranty requirements, site services (including commissioning), fault finding, strip down/rebuild etc., to establish an overall Regional Technical Support Team to all [Employer hidden — sign up to reveal] staff and customers.

Requirements

• Communicate well both verbally and in writing.
• Proficient in the use of MS Office (Word, Excel and Powerpoint).
• User experience of K8 or other ERP system advantageous but not essential.

We are looking for a candidate that is flexible and hard working. This is an opportunity for the right candidate to develop their skills and directly contribute to the success of a growing business. Training will be provided on Mitsubishi Electric products and there will be opportunities for future growth and development. If you are this person please send your CV and covering letter by email to [Employer hidden — sign up to reveal]