Business (Practice) Manager – Rosedean House Surgery – One Medical Group
SKILLS
FULL DESCRIPTION
Business (Practice) Manager – Rosedean House Surgery – [Employer hidden — view at passion-project.co.uk] Group
An opportunity for an ambitious Business Manager to lead [Employer hidden — sign up to reveal] in Liskeard, Cornwall through transformation. Responsible for leadership, daily operations, team performance, regulatory compliance, financial sustainability, and driving growth and quality. Essential criteria include senior leadership experience, NHS frameworks knowledge, and budget management.
Role Overview
At [Employer hidden — sign up to reveal], we believe empowered people deliver exceptional care. That’s why we’re thrilled to offer an opportunity for an ambitious Business Manager to lead [Employer hidden — sign up to reveal] in Liskeard, Cornwall through an exciting new chapter.
Key Responsibilities
- Leadership & Team Development: Lead and inspire a multi-disciplinary site team, creating a positive, empowered culture. Ensure effective communication, 1-2-1s, appraisals, and development pathways. Champion innovation, collaboration and continuous improvement.
- Operational Management: Oversee daily running of the practice including staffing, clinics, and cover arrangements. Ensure full compliance with CQC standards, NHS contracts and internal policies. Manage inspections, audits, incidents, complaints and reporting. Lead on Health & Safety, IT, premises and risk management.
- Strategic Delivery & Quality: Drive delivery of QOF, LES, DES, and all contract obligations. Ensure service quality, patient safety, and clinical governance standards are consistently met.
- Business Growth & Financial Performance: Grow the registered patient list through local engagement and service excellence. Maximise income across NHS funded and private services. Lead budget planning and financial management. Monitor income/expenditure and ensure robust financial controls.
- Stakeholder & Community Engagement: Build trusted relationships with patients, PCNs, ICBs, local commissioners and community groups.
What We’re Looking For
Essential Criteria: Senior leadership experience; Track record of successfully managing teams, contracts, and change; Strong understanding of NHS frameworks (QOF, CQC, KPIs, contract delivery); Budget management and performance delivery; Excellent communication, negotiation and influencing skills.
About the Organisation
Located in the heart of Liskeard, [Employer hidden — sign up to reveal] serves a diverse and growing patient population. The surgery is situated in a historic Grade II listed building that will soon be undergoing redevelopment. We are part of [Employer hidden — sign up to reveal], the NHS provider arm of [Employer hidden — sign up to reveal] — an independent, family-run healthcare organisation delivering GP, urgent care and community services across the UK. Our mission is to improve lives for our patients, our colleagues, and our communities.
What We Offer
- Salary: £45,000–£55,000 per annum (with scope to increase for an exceptional candidate)
- Ongoing career development opportunities
- Supportive leadership and structured onboarding
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Participation in [Employer hidden — sign up to reveal]’s refer a friend scheme
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Application Instructions
Apply via this link or contact Cristina Luta at [Employer hidden — sign up to reveal] for an informal discussion.