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This role will be accountable for ensuring high standards of customer service and excellent levels of retail presentation are maintained as well as driving retail and membership sales to ensure that income and KPI targets are delivered.

As part of this role working alternate weekends and late nights during events will be required.

About the organisation

The [Employer hidden — sign up to reveal] ([Employer hidden — sign up to reveal]) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at [Employer hidden — sign up to reveal] and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi.

Benefits

• Opportunities for continuous learning
• Generous annual leave entitlement
• Flexible working to help maintain a healthy work-life balance
• Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership
• Competitive pension
• Employee discount scheme
• Free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at [Employer hidden — sign up to reveal] and Wakehurst

How to apply

If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.