About the Role

As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of [Employer hidden — sign up to reveal]’s commercial teams. We’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast-paced, evolving environment.

Your focus will be on driving performance and enabling long-term commercial success across global markets through high-impact learning initiatives. This is not a reactive delivery role – we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future-fit development programs.

Key Responsibilities

• Diagnose Needs & Drive Strategy – Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions. Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness. Translate market and team-specific challenges into robust learning strategies, with a strong focus on sales capability development.
• Design & Develop Learning Programs – Design and deliver blended learning solutions (in-person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence. Collaborate closely with internal SMEs, global stakeholders, and third-party providers to curate and co-create impactful content tailored to local markets. Ensure programs are scalable, outcome-driven, and aligned with [Employer hidden — sign up to reveal]’s values and commercial objectives.
• Deliver & Evaluate Learning Initiatives – Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context. Drive adoption of digital learning tools and foster a culture of continuous learning. Use project management techniques to oversee end-to-end execution of learning programs, from design to measurement. Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.
• Be a Senior Learning Partner – Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one-off solutions. Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery. Champion learning across the business by role-modelling strategic thinking, collaborative behaviours, and learner-obsessed design.

What We’re Looking For

• Experience in sales and commercial training, ideally within fast-paced, tech-driven or global organisations. Contact centre L&D experience is a plus.
• Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes.
• Experience designing and delivering multi-format learning programs (virtual, in-person, digital).
• Strong stakeholder management and the ability to influence at all levels, including senior leadership.
• Excellent project management skills; able to juggle multiple initiatives across segments / markets with competing priorities.
• Analytical mindset – uses data to inform decisions and challenge assumptions.
• Curious, self-directed, and confident in navigating ambiguity with a proactive mindset.

Why Join Us?

At [Employer hidden — sign up to reveal], you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

• Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

[Employer hidden — sign up to reveal] is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At [Employer hidden — sign up to reveal], we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds.