Customer Service Manager
SKILLS
FULL DESCRIPTION
Customer Service Manager
[Employer hidden — sign up to reveal] is seeking a Customer Service Manager to join [Employer hidden — sign up to reveal] (part of the [Employer hidden — sign up to reveal] family). This on-site role at East Midlands Gateway involves leading a high-performing customer service team, managing order processing, driving continuous improvement, and collaborating with 3PL partners. [Employer hidden — sign up to reveal] offers a competitive salary, car allowance, healthcare, pension, and more.
Job Details
- Company: [Employer hidden — sign up to reveal]
- Location: Kegworth, England, United Kingdom (On-site)
- Employment Type: Full-time, Monday - Friday, 08:00 - 16:00
- Salary: Competitive annual salary + £6,000 car allowance
About the Role
As Customer Service Manager at [Employer hidden — sign up to reveal], you’ll lead a team ensuring accurate order processing, smooth execution with customers, sites, and 3PL partners. You’ll drive continuous improvement, automation, and cross-functional collaboration within the Supply Chain Extended Leadership Team.
Key Responsibilities
- Leading day-to-day Customer Service operations for accurate order receipt, processing, and release.
- Owning service performance with 3PL partners, monitoring KPIs and resolving issues.
- Driving continuous improvement and automation for greater efficiency.
- Supporting change across the business including NPD launches, SKU changes, and stock allocation.
- Leading, developing, and engaging your team through coaching and performance management.
Requirements
- Experience in FMCG or 3PL customer service or order management with ERP-driven processes.
- Proven people leadership capability including team engagement and development.
- A continuous improvement mindset with automation experience.
- Strong technical capability with Microsoft Office (Excel, Outlook) and JDE or similar ERP.
- Excellent collaboration and communication skills.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal], part of [Employer hidden — sign up to reveal], is a leading snack company with brands like Hula Hoops and McCoy’s. They employ around 2,400 colleagues in the UK and are committed to inclusion and diversity.
Apply Now
Interested candidates can apply through the [Employer hidden — sign up to reveal] job board. [Employer hidden — sign up to reveal] is a portfolio company of [Employer hidden — sign up to reveal].