2nd Line Support Engineer

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Reading
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£45,000 / year
CATEGORY
IT & Telecoms
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

VMware Microsoft Server 2022 Active Directory M365 Linux Networking EDR/MDR Backup solutions

FULL DESCRIPTION

2nd Line Support Engineer

Location: Reading | Salary: £35,000-£45,000 | Type: Permanent, Full-time, On-site

The Role

You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You’ll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.

Key Responsibilities

  • Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
  • Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
  • Support endpoint devices, basic networking, and 3rd party applications
  • Maintain EDR/MDR, backups, and resilience solutions
  • Raise and resolve tickets effectively

Skills and Experience

  • Proven experience supporting Windows desktops, servers, and Linux environments
  • Hands-on experience with virtual infrastructure and local area networks
  • Experience working in a regulated or controlled environment
  • Strong communication skills and a customer-first mindset
  • Organised, detail-oriented and able to prioritise workload effectively

Salary

£35,000 – £45,000 depending on experience

How to Apply

Apply via the application form on this page. You will need to upload your CV and a cover letter. Alternatively, you can register your CV with [Employer hidden — sign up to reveal].

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