2nd Line Support Engineer
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
South East England
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£45,000 / year
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
VMware
Nutanix
Microsoft Server 2022
Active Directory
M365
EDR/MDR
Linux
Network Support
FULL DESCRIPTION
2nd Line Support Engineer
Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP?
- South East England
- £35,000-£45,000
- Permanent - Full time
The Role
You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You’ll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes.
Key Responsibilities
- Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure
- Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments
- Support endpoint devices, basic networking, and 3rd party applications
- Maintain EDR/MDR, backups, and resilience solutions
- Raise and resolve tickets effectively
Skills and Experience
- Proven experience supporting Windows desktops, servers, and Linux environments
- Hands-on experience with virtual infrastructure and local area networks
- Experience working in a regulated or controlled environment
- Strong communication skills and a customer-first mindset
- Organised, detail-oriented and able to prioritise workload effectively
Salary
£35,000 – £45,000 depending on experience
This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting.
Posted by Rebecca Needham on behalf of [Employer hidden — sign up to reveal]
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