Service Advisor
SKILLS
FULL DESCRIPTION
Service Advisor
[Employer hidden — sign up to reveal] Audi Wolverhampton | Basic salary of £30,000, uncapped earning potential | Wolverhampton, UK
Role Overview
As a Service Advisor at Audi, you’ll be the trusted link between our customers and workshop delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance.
Key Responsibilities
- Act as a key point of contact for service customers, ensuring seamless, premium experience from check-in to post-visit follow-up
- Build genuine trust by understanding each customer’s needs and advising on safety-critical repairs and maintenance
- Confidently promote and sell red and amber work identified through electronic vehicle health checks
- Proactively support customer retention by promoting Service Care Plans and forward-booking future work
- Collaborate with skilled Technicians to ensure efficient repairs and keep customers updated
- Manage service functions such as courtesy car bookings, collections/deliveries, and appointment scheduling
What We’re Looking For
- Dedicated to providing incredible service with a passion for customer happiness
- Driven to exceed expectations and consistently achieve KPIs in a fast-paced environment
- Digitally competent with strong Microsoft Office and dealership IT platform skills
- Meticulously organised with ability to schedule work effectively
- Confident communicator who can capture customer details and identify upselling opportunities
- Passionate about the automotive industry and serving customers
Benefits
- 33 days annual leave (including bank holidays)
- Birthday day off
- Industry-leading Family Leave Policies
- Salary Sacrifice car scheme
- Paid volunteering day
- Long service milestone recognition
- Tailored training and career growth
- Cycle to work scheme
- High street discounts
- Referral scheme
About [Employer hidden — sign up to reveal] / [Employer hidden — sign up to reveal]
As one of the largest automotive retailers globally, we’re passionate about transforming personal transportation. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. [Employer hidden — sign up to reveal] is an equal opportunities employer. Contact [Employer hidden — sign up to reveal] for accessibility support.