Service Advisor
SKILLS
FULL DESCRIPTION
Service Advisor
[Employer hidden — sign up to reveal] Citroen, York | Basic salary of £28,665, OTE of £41,807 pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
About the Role
As a Service Advisor at [Employer hidden — sign up to reveal], you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress-free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.
Your Journey as a Service Advisor
- Act as a key point of contact for our service customers, guiding them through their service journey from check-in to post-visit follow-up
- Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations
- Confidently promote and sell red and amber work identified through the electronic vehicle health check
- Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
- Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling
- Building your knowledge and expertise on our products and services
- Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
- Keeping our customers fully informed of all available extras, accessories and value products
What We’re Looking For
Do you have what it takes to be an [Employer hidden — sign up to reveal] colleague? We’re looking for someone who is:
- Dedicated to providing an incredible service
- Driven to exceed expectations and achieve fantastic results through meeting KPIs
- Digitally competent with strong working knowledge of Microsoft Office and dealership IT platforms
- Meticulously organised with ability to schedule work effectively
- A confident communicator who can capture customer details accurately while identifying upsell opportunities
- Passionate for our industry and the people we serve
What We Can Offer You
- 33 days annual leave (including bank holidays)
- Extra day off on your birthday
- Industry-leading Family Leave Policies
- Salary Sacrifice scheme for a new car
- Paid volunteer day
- Long service milestone anniversaries
- Tailored training and career growth
- Cycle to work scheme
- High street discounts
- Internal referral scheme
About [Employer hidden — sign up to reveal]
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. [Employer hidden — sign up to reveal] are an equal opportunities employer and proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies.
Application Instructions
To apply, click or email [Employer hidden — sign up to reveal] for assistance.