Service Advisor

About the Role

As a Service Advisor at Mercedes-Benz, you'll be the trusted link between our customers and workshop delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance. With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products.

Working with Mercedes-Benz, you’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth. We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers.

Responsibilities

• Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up
• Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations
• Confidently promote and sell red and amber work identified through the electronic vehicle health check
• Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
• Collaborating closely with our skilled Technicians to ensure efficient and timely repairs
• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling
• Building your knowledge and expertise on our products and services
• Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

Requirements

• Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy
• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment
• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms
• Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues
• A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
• Passionate for our industry, the people who work in it and the people we serve

Benefits

• 33 days annual leave (including bank holidays)
• Extra day off on your birthday
• Industry-leading Family Leave Policies
• Salary Sacrifice car scheme
• Paid day to volunteer
• Long service milestone celebrations
• Tailored training and career growth opportunities
• Cycle to work scheme
• High street discounts
• Internal referral scheme

About [Employer hidden — sign up to reveal]

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. [Employer hidden — sign up to reveal] are an equal opportunities employer and proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies.

Contact

For any additional support with your application, please email [Employer hidden — sign up to reveal]