Service Advisor

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Sheffield
TYPE
Full-time
LEVEL
Entry-level
SALARY
£41,807 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Sales Vehicle Health Checks Upselling Microsoft Office Appointment Scheduling Communication Team Collaboration

FULL DESCRIPTION

Service Advisor

[Employer hidden — sign up to reveal] Citroen Sheffield

Basic salary of £28,665, OTE of £41,807 pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Job Description

As a Service Advisor at Citroen, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress-free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.

Your Journey as a Service Advisor

  • Act as a key point of contact for our service customers, guiding them through their service journey from check-in to post-visit follow-up
  • Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations
  • Confidently promote and sell red and amber work identified through the electronic vehicle health check
  • Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
  • Collaborating closely with our skilled Technicians to ensure efficient and timely repairs
  • Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling
  • Building your knowledge and expertise on our products and services
  • Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
  • Keeping our customers fully informed of all available extras, accessories and value products

Do you have what it takes to be an [Employer hidden — sign up to reveal] colleague?

  • Dedicated to providing an incredible service
  • Driven to exceed expectations and consistently achieve fantastic results
  • Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms
  • Meticulously organised, with the ability to effectively schedule work
  • A confident communicator who can capture customer details accurately while identifying opportunities to sell
  • Passionate for our industry

What we can offer you

  • Enjoy 33 days annual leave (including bank holidays)
  • Extra day off on your birthday
  • Industry-leading Family Leave Policies
  • Access a new car through our Salary Sacrifice scheme
  • Paid day to volunteer
  • Long service milestone anniversaries
  • Tailored training and career growth opportunities
  • Cycle to work scheme
  • High street discounts
  • Internal referral scheme

At [Employer hidden — sign up to reveal], our growth is powered by our people. [Employer hidden — sign up to reveal] are an equal opportunities employer. For any support, email [Employer hidden — sign up to reveal].

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