About the Role

As a Gateline Assistant, you will often be the first and last person our customers meet. Key responsibilities include:

• Assisting passengers with tickets, including checking them, general advice, and ensuring gates work.
• Providing the highest standard of advice, information, and service to customers.
• Delivering a safe, attractive retail station environment, including general cleaning and de-icing.
• Participating in safe running of trains and station environment by complying with procedures.
• Promoting relevant marketing literature and information.
• Standing for long periods, working weekends and bank holidays.

Experience / Skills

• Proactive customer approach with passion and ability to support the team.
• Exceptional levels of customer service, acting as a role model.
• Demonstrable experience of managing customers effectively in difficult environments.
• Effective communicator – demonstrated through application and assessments.
• Live in local area to be able to get to work and home.
• Able to make decisions in a customer-focused manner and carry out instructions.

What We Offer

In return, you'll enjoy an interesting and varied work schedule, learning and progression opportunities, great company and industry benefits including free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension, and more. [Employer hidden — sign up to reveal] reserves the right to remove this posting earlier than advertised. #LI-AP1

Documents: Gateline Assistant E-L-N Generic.pdf