About the Role

Our busy Operational Resourcing team are quite literally the heart at the centre of our dynamic business! Based at King's Cross, our team of roster clerks, team leaders and managers juggle the schedules of our most vital teams. They co-ordinate the staff who run our trains, stations and platforms, and ensure that our passengers get where they need to go. They're the superstars behind the scenes, working closely with our train planning team to make the most of our people. [Employer hidden — sign up to reveal] are looking for a dynamic self-starter with exceptional attention to detail. The successful applicant will be a confident communicator, happy to work closely with colleagues not just via phone, email and online systems, but also face to face. As an Operational Resourcing apprentice, you'll be the future of this vital function.

Responsibilities

• Assisting in preparing, posting and updating rosters for our train crew and customer service staff.
• Preparing and amending weekly base rosters
• Managing short-notice changes to the rosters
• Operating an effective and customer-focused contact system
• Ensuring that confidentiality is maintained at all times
• Preparing reports for the management team as required; attending meetings as requested.

About the Company

[Employer hidden — sign up to reveal] is a partnership between two world-class transport operators – the Go-Ahead Group and Keolis. With nearly 7000 staff across the South East of the UK, we are the largest train operating company in the UK, operating Gatwick Express, Thameslink Southern and Great Northern. We're here to introduce ground breaking new technologies and carry out the biggest rail transformation in decades.

Benefits

• Pension
• Staff Travel – free travel on [Employer hidden — sign up to reveal] services (Gatwick Express, Thameslink, Southern and Great Northern) and huge discounts with other UK and international train operators, including London Underground.
• Childcare Vouchers
• Extra Holidays
• Discount Scheme
• Long Service Awards
• Employee Assistance Programme
• The Transport Benevolent Fund
• In-House Occupational Health Department
• Cycle to Work Scheme

Working for us, you'll enjoy great company and industry benefits, including free travel on our services and huge discounts. You'll get a market leading pension, and fantastic discount schemes. Not to mention, an interesting and varied work schedule, in an environment where learning and progression are actively encouraged.