About Us

At [Employer hidden — sign up to reveal] UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

What We Do

Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.

• Clinical – AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray.
• Practice Management – Automating everything, ensuring dental practices get admin done quicker.
• Patient Experience – A digital-first experience that empowers patients.

Our Culture

We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. Our customer success programmes are pivotal in maintaining dynamic feedback channels.

Your Impact

As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies.

What You'll Do

• Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs
• Coach team members in best practices, fostering a culture of continuous development
• Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations
• Maintain a trusting, collaborative environment, enabling the team to thrive
• Lead the recruitment efforts for your team, identifying and hiring top talent
• Promote an inclusive and diverse culture, in line with the [Employer hidden — sign up to reveal] values

What You'll Bring With You

• Experience on a support desk and managing teams through change
• Ability to collaborate and coordinate work with multiple departments and stakeholders
• Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail
• Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas
• Credible, confident and articulate, with excellent communication and presentation skills
• Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion
• Excellent independent decision making, analysis and problem-solving skills
• Highly developed interpersonal and relationship skills
• Excellent verbal and written communication skills
• Solid experience in coaching, developing and motivating staff

Diversity

Diversity at [Employer hidden — sign up to reveal] is all about you being you. We are proud to be an equal-opportunity employer.

Our Values

• Community – Each Person is as Important as the Next
• Caring – Corporate Citizenship, Shared Success
• Career – Ethics, Recognise Creativity, People are our Greatest Asset

Our Hiring Process

We've made our process as simple as possible. For most roles, all interviews are via Zoom and we aim to get you through in about 2 weeks.

Additional Information

• Department: Support
• Role: Team Lead, Software Support
• Locations: Gillingham (UK)
• Remote status: Fully Remote
• Employment type: Full-time

About [Employer hidden — sign up to reveal]

We are a leading provider of dental technology solutions. If you are passionate about dental technology and want to be part of a team that is making a difference, then [Employer hidden — sign up to reveal] is the place for you.