Account Director

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Director
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Relationship Management Security Operations Management Project Management MS Excel MS PowerPoint SLA Management Strategic Partner Management KPI Monitoring

FULL DESCRIPTION

Account Director

[Employer hidden — sign up to reveal] is seeking an Account Director (Regional Account Director) to manage strategic customer relationships in the UK & Europe. This role ensures contractual obligations are met, oversees security operations, strategic partners, and account administration. The role reports to the Global Account Director.

Key Accountabilities

  • Ensure SLAs are met
  • Manage all the strategic partners
  • Report and manage incidents and customer complaints to closure
  • Provide security and safety advice to customer
  • Capture and share best practice
  • Maintain an active and strong customer contact programme to discuss matters associated with service delivery and new business
  • Maintain an active and strong strategic relationship with the strategic partners to discuss matters associated with service delivery and new business
  • Support [Employer hidden — sign up to reveal] businesses mobilise/transition new sites
  • Lead in the standardisation of site assignment instructions/SOPs across the region

Commercial

  • Maintain current and accurate site rate cards and change control documents (country / site tracker)
  • Cost control
  • Understand, track and record variance (actuals v target) by month
  • Provide accrual advice to customer as required

HSSE

  • Implement the Global Annual HSSE Plan
  • Champion Customer HSSE
  • Actively work with customer and their FM providers to improve [Employer hidden — sign up to reveal] HSSE

Compliance and Audit

  • Develop a regional assurance programme to ensure site services are being delivered in accordance with the MSA
  • Conduct country/site reviews and audits

Continuous Improvement and Performance Management

  • Closely monitor site performance through the Scorecard and interaction with the delivery business
  • Actively seek ways to improve KPI scores, and where necessary be proactive in implementing performance improvement plans
  • Ensure KPI scores are maximised at site, country and regional level and that KPIs are completed and reported in accordance reporting rules
  • Proactively seek ways to improve the operational effectiveness and efficiency for the customer
  • Proactively seek ways to introduce integrated/innovative security/safety solutions and new service lines to the region

Key Competencies

  • Educated to degree level or possess significant (more than 10 years) industry experience with a combination of operations, sales and security expertise
  • Strong skills in MS Excel, MS Word, MS PowerPoint
  • Experience in MS Visio and MS Project desirable
  • Project Management (e.g. PRINCE2 or MSP)
  • Proven track record in customer relationship management
  • Proven track record in security operations at management level
  • Commercial/contracts
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