Boutique Manager
SKILLS
FULL DESCRIPTION
Boutique Manager (Fixed Term Maternity Cover)
[Employer hidden — sign up to reveal] is an award-winning luxury gifting brand, sometimes described as the ‘NET-A-PORTER of biscuits’. We launched in 2007 with the mission to offer a more unique, stylish and personalised gifting solution under the banner ‘why send flowers when you can send [Employer hidden — sign up to reveal]?’ Every single biscuit is lovingly made from start to finish and each one is totally individual. Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. We’ve grown enormously, in 2023, we hand-iced over 3.0 million biscuits and delivered them to customers all over the world. As well as our eCommerce business, we have two biscuit boutiques, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of corporate clients, creating bespoke and branded designs for every occasion.
Who we’re looking for…
An exciting opportunity has arisen for a fixed term contract Maternity Cover Boutique Manager in our Icing Café and Boutiques, in Notting Hill. As a key part of our dedicated team, you will oversee the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors. This will involve:
Maternity Cover – Key Responsibilities
- Café & Events Operations
- Oversee the day-to-day running of the café service and all events, including afternoon teas, hen parties, children’s parties, and birthday celebrations.
- Deliver exceptional customer service and act as a role model for service standards.
- Manage customer orders and respond effectively to customer feedback.
- Team Management
- Lead, motivate, and support the team to deliver an excellent customer experience.
- Manage staffing rotas and ensure appropriate resourcing levels.
- Oversee staff development and training, including performance conversations and absence management.
- Sales & Business Performance
- Drive product sales and work proactively to meet and exceed targets.
- Support promotional, marketing, and event activities in collaboration with HQ teams.
- Stock & Boutique Standards
- Control stock levels, manage deliveries, and maintain accurate records.
- Ensure the Boutique and café are beautifully presented, clean, and welcoming at all times.
- Compliance & Safety
- Take responsibility for all security procedures.
- Ensure full compliance with Health & Safety, Food Hygiene, and Food Safety standards.
You will need…
- At least 2 years’ supervisory or managerial experience within a premium or luxury retail environment.
- A natural ability to engage with customers and a genuine passion for delivering exceptional service.
- Confidence in driving sales performance and achieving targets.
- Strong communication and interpersonal skills, with the ability to build rapport effortlessly.
- Flexibility to work weekends and adjust your schedule around events and shop opening hours.
- A positive, proactive, and hands-on approach to all aspects of the role.
- Genuine enthusiasm for the position and for the [Employer hidden — sign up to reveal] brand.