About [Employer hidden — sign up to reveal]

You might know [Employer hidden — sign up to reveal] as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. [Employer hidden — sign up to reveal] believes our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. [Employer hidden — sign up to reveal] puts our people first and fights cruel practices like animal testing, promotes regeneration, and shows that it is what’s inside that counts. Since establishing in 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and its ethics. [Employer hidden — sign up to reveal] currently operates in 52 countries with 928 global shops. [Employer hidden — sign up to reveal] is 10% Employee Owned since 2017.

Role Overview

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Your role also involves supporting the store manager in building connections within the local community. You will play a role in creating and executing 'top box' goals. Recruitment and upskilling of team members will be part of your responsibility.

Key Responsibilities

• Work closely with the store manager to bring exciting ideas to life.
• Support the store manager in building a team of customer-focused individuals.
• Assist in nurturing a customer-centric team by participating in training sessions.
• Leading a management team to help achieve the store's top-box goals.
• Delegating to your management team to achieve customer and store needs.
• Out-of-the-box thinking to achieve success whilst innovating.
• Contribute to managing the store's finances, setting budgets, driving sales, controlling staffing and stock.
• Maintaining a beautiful store with effective merchandising and cleanliness.
• Develop relationships within your local community.
• Actively engage in personal development.
• Creating a shopping experience that encourages your team to make customers' day.
• Take on your own projects to make positive changes.

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service.
• Management Skills: Able to navigate difficult conversations and support your management team.
• Teamwork: Leading by example on the shop floor.
• Communication: Strong verbal communication skills.

Benefits

• Holiday allowance
• 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months full pay for parental leave
• Enhanced paternity leave
• 10% Employee Owned
• Access to employee-led Community Networks
• Tailored gender affirming care

Key Details

• Location: Leicester
• Workplace type: Onsite
• Employment Type: Permanent - Full Time
• Compensation: £31,600 / year
• Department: Retail
• Application Deadline: May 11, 2026

Apply Now

Click here to apply. For more about careers at [Employer hidden — sign up to reveal], visit this page.