Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

The Store and Spa Receptionists will exhibit a strong passion for providing an exceptional [Employer hidden — sign up to reveal] Spa experience. They consistently deliver top-notch customer service, earning 5-star ratings when assisting clients with bookings through phone, email, and in-person interactions on the shop floor. There is a strong focus on team work for this role as you will be managing bookings for therapists as well as picking up communications from previous days. These roles will also involve managing event and party reservations within the store, utilizing their excellent communication skills to keep all management teams well-informed about the day-to-day store activities. As part of the role, you will also contribute significantly to the spa operations by supporting delivery, ensuring health and safety standards, and arranging room setups, with full training provided. Working in our spa environment provides an invaluable opportunity to gain hands-on experience in these areas, enhancing your skills and knowledge. In summary, our Spa Receptionists are the logistical core of our spa and their roles are essential to the success of the spa.

Above and beyond

• Building relationships with local [Employer hidden — sign up to reveal] stores, businesses and causes to expand your network and outreach into the community.
• Creating strong links across the departments and teams in the store, and the various support teams throughout the business.
• Promoting the [Employer hidden — sign up to reveal] Spa as central to our business, ensuring you enjoy any invitational treatments and use them as a training tool.
• Be proactive in giving feedback on the responsibilities of your role to help shape it for the future.

Key Information

• Required availability: Must be available to work Friday-Sunday
• Hours available: 24, 32 or 40 hours
• Application Deadline: Sunday 10th May
• Interview Date: W/C 11th May
• Group Interview Date: TBC
• Start Date: ASAP
• Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Embodying [Employer hidden — sign up to reveal] five-star customer service at all times when communicating with our customers and clients, either in-store, online, or over the phone.
• Having an in-depth knowledge of all of our Spa treatments and the Spa itself, including which Spa therapists are trained in which treatments.
• Answering calls, emails, voicemails and social media enquiries from potential clients and conducting treatment confirmation calls.
• Taking and recording Spa treatment bookings, Party bookings or event bookings.
• Managing the client journey from booking to follow-up for our spa clients, school talks, in-store parties and event bookings.
• Preparing, communicating and updating Spa treatment availability to our customers and staff across the business.
• Engaging with customers and providing exceptional service while working on the shop floor.
• Performing immersive bathing experiences to delight clients.
• Completing office duties such as photocopying, printing and posting.
• Supporting your colleagues by helping to create a positive, customer-focused work environment.
• Always having fun at work and being passionate about what you do.
• Delivering Book a bath bathing experiences.
• Championing shop floor parties, driving sales, supporting bookings.
• Any other tasks as required.

Skills, Knowledge and Expertise

• Exceptional customer service: Delivered both over the phone, via email in person
• Teamwork & Communication: Ability to clearly communicate work to colleagues
• Attention to detail: Ability to accommodate needs of both client and therapist
• Prioritisation: Ability to prioritise workload
• Flexibility: Willingness to dive into other roles

Benefits

• Holiday allowance
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 10% Employee Owned
• Access to employee-led Community Networks
• Tailored gender affirming care

About [Employer hidden — sign up to reveal]

Since establishing in 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars. We currently operate in 52 countries with 928 global shops. [Employer hidden — sign up to reveal] is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

Documents

[Employer hidden — sign up to reveal] spa receptionist job description current 2026