Shop and Spa Supervisor - Internal Only

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Covent Garden
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Team Leadership Communication Coaching Product Knowledge Sales Management Health & Safety Compliance Event Planning

FULL DESCRIPTION

Shop and Spa Supervisor - Internal Only

[Employer hidden — sign up to reveal] - Covent Garden | £14.85 / hour | Full-time | Onsite

Key Information

  • Hours: 32 hours per week
  • Application Deadline: 10th May 2026
  • Start Date: W/C 1st June or earlier
  • Department: Retail
  • Employment Type: Permanent - Full Time
  • Location: Covent Garden
  • Workplace type: Onsite
  • Compensation: £14.85 / hour
  • Reporting To: Ramsha Khan - Store and Spa Manager

About [Employer hidden — sign up to reveal]

Since establishing in 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and its ethics. Creators of pioneering beauty products, we fight against animal testing and combat over-packaging. [Employer hidden — sign up to reveal] is 10% Employee Owned since 2017 and our people are the heart and soul of our business. We operate in 52 countries with 928 global shops.

Key Responsibilities

  • Lead and motivate the sales team to deliver exceptional customer service.
  • Engage with customers by offering a warm welcome and tailored product recommendations.
  • Maintain a clean, visually appealing shop floor.
  • Support the store manager in achieving sales targets.
  • Organise and contribute to in-store events.
  • Provide training, feedback, and development for team members.
  • Lead the store effectively in the absence of the store manager.
  • Ensure health and safety standards are followed.
  • Seek opportunities for personal development.

Skills and Experience

  • Customer Service: Embrace a genuine love for delivering outstanding customer service.
  • Management Skills: Navigate tricky conversations and manage expectations.
  • Teamwork: Be the beacon of positivity on the shop floor.
  • Communication: Weave effective verbal communication into daily routine.

Benefits

  • Holiday allowance
  • 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
  • Profit-based bonus
  • Complimentary spa treatment
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Employee assistance programme
  • 6 months of full pay for parental leave
  • Flexible working
  • Tailored gender affirming care

Our Hiring Process

  • Stage 1: Applied
  • Stage 2: Review
  • Stage 3: Trial Shift and Interview
  • Stage 4: Hired

For more information, visit [Employer hidden — sign up to reveal].com.

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