Supervisor

Who We Are

[Employer hidden — sign up to reveal] is a family-run company known for pioneering cosmetics, inventing the bath bomb, and being committed to ethical practices including fighting animal testing and promoting regeneration. They are an accredited Living Wage employer and 10% employee-owned since 2017.

The Role

Supervisors play a vital role in delivering exceptional customer service and crafting standout experiences. You'll lead the shop floor, collaborate with colleagues and store manager, and support business growth through party sales and spa sales. Natural leadership, effective communication, and team motivation are key.

Key Responsibilities

• Lead the sales team to deliver exceptional customer service by providing motivation, encouragement, and development.
• Engage with customers, offer tailored recommendations, and create memorable shopping experiences.
• Maintain a clean, visually appealing shop floor following display guidelines and seasonal trends.
• Support the store manager in achieving sales targets through team motivation and creative approaches.
• Organise and contribute to in-store events and external outreach to drive business growth.
• Provide training, feedback, and development for team members; support recruitment and onboarding.
• Lead the store effectively in the absence of the store manager.
• Ensure health and safety standards are followed.
• Seek personal development opportunities and contribute ideas to improve the shop floor experience.
• Support building of the store's party and spa sales.

Skills and Experience

• Customer Service: Genuine love for outstanding service, inspiring the team.
• Management Skills: Navigating tricky conversations, setting expectations, supporting the team.
• Teamwork: Positive presence on the shop floor, achieving collective goals.
• Communication: Effective verbal communication, seamless collaboration with retailers, manager, and neighbouring stores.

Benefits

• Holiday allowance
• 50% discount on [Employer hidden — sign up to reveal] products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months full pay for parental leave (qualifying period)
• Financial childcare support on return to work
• Flexible working
• Tailored gender affirming care

About [Employer hidden — sign up to reveal]

Since 1995 in Poole, Dorset, [Employer hidden — sign up to reveal] has been driven by innovation and ethics. Creators of the bath bomb, shower jellies, and solid shampoo bars, they emphasize fresh ingredients, fight animal testing, and combat over-packaging. They operate in 52 countries with 928 shops. [Employer hidden — sign up to reveal] is 10% Employee Owned.

Hiring Process

1. Applied
2. Review
3. Trial Shift and Interview
4. Hired