Healthcare Assistant

About the Job

This is a really varied and wide-ranging role – it has everything from supporting nurses, midwives and the wider clinic teams in the coordination of treatments to patients while making sure they can have the best possible experience they can receive.

You’ll talk to patients and support them throughout their treatment journey, provide them with information, resolving any queries or problems. You’ll provide emotional support to them using empathy and understanding, and if you need to, signpost them to our counselling support services.

You’ll support patients’ consultations with general healthcare duties such as taking their height, weight and blood pressure. You’ll support the nursing team with preparing the Procedure Room, assisting with procedures, taking post-operation observations and also chaperoning the Consultants for procedures such as ultrasound scans.

There is the potential of personal development in this role with training provided for cannulation and also assisting in theatre.

About You

• You’re a Healthcare Assistant in a hospital setting or fertility clinic, with an NVQ Level 2 (or equivalent) in Health and Social Care.
• You’re a team player with a desire for continuous personal and professional development.
• Excellent communication is required as you’ll be dealing with people from all backgrounds, making in and outbound calls where needed, delivering a high-quality patient experience – you’re acting as a [Employer hidden — sign up to reveal] ambassador in all of your interactions.
• Strong administration skills, with great attention to detail is needed as you’ll need to accurately input data, find information on the clinical patient database and follow the system pathways to ensure patient record are accurate.
• We have a diverse range of patients who have a diverse range of needs, at [Employer hidden — sign up to reveal] we have an inclusive approach and embrace diversity.

Location and Benefits

Our clinic is based in Birmingham B15 3DP, we’re in walking distance of Five Ways station if you commute by train. If you drive, we have free onsite parking.

• Salary of £25,300
• 33 Days annual leave (inc. public holidays)
• Pension scheme
• Life assurance
• A range of benefits including retail discounts, a wellbeing hub, holiday trading.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is the UK’s most trusted fertility specialists with over 25 years' experience making family possible for everyone.

[Employer hidden — sign up to reveal] is a national network of clinics across the UK, bringing world-class treatments directly to our clients. Our passionate teams deliver personalised treatments and support our clients every step of the way.

Our mission is to make family possible for everyone; through compassion, collaboration and expertise.

Our Promise; We are putting the care into fertility. We promise to do everything in our power to make our clients' dream come true. We will make them feel seen, heard, and supported every step of the way.

We are always looking for amazing people to join our team and join us on our mission.

This post is subject to an enhanced DBS check.

Click APPLY now to join [Employer hidden — sign up to reveal]!