Care Coordinator
SKILLS
FULL DESCRIPTION
Care Coordinator
[Employer hidden — sign up to reveal] are a premium quality homecare provider, supporting older people and vulnerable adults in their own homes, with the goal to keep them safe and happy at home.
If you are a reliable, organised Care Coordinator with a keen eye for detail, we would love to hear from you. You will have a wealth of experience of delivering in-home care and demonstrate excellent organisational and IT skills. This role will require a great deal of flexibility and you will need to have strong communication skills and be tactful and adaptable in all situations.
What you will receive:
- Competitive salary - Up to £28,000
- Be part of a "Good" rated service
- 20 Days holiday + Bank Holidays
- Award-winning training
- Private health benefits
- Pension scheme
- Clear career progression pathway
What you will be doing:
- Participate in the out of hours on call rota to support the Care Assistants working in the community.
- Cover any adhoc care visits in cases of absence and sickness
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner.
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately
- Ensure any changes to Client or Care Assistant needs and availability is communicated to all relevant parties quickly and effectively.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately.
- Work closely with the Recruitment Manager to highlight recruitment needs.
- To record all new Care Assistants and Clients on the system as soon as they are received.
- To identify and match the most suitable Care Assistants for each package.
- Accurately monitor and record Care Assistant holiday, sickness and absences.
What you will need
- Previous experience of working in homecare
- Must have driving licence, own car and class 1 business insurance
- Right to work full-time
- Use of a scheduling / HR / recording system – desirable
- Proficient in Microsoft Outlook/ Teams
- Experience in customer facing roles
If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.
[Employer hidden — sign up to reveal] is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.
Department: The Office Team
Role: Care-Coordinator
Locations: Sefton